Privacy Policy for CJ's Heating and Cooling

Effective Date: August 1, 2025

CJ’s Heating and Cooling ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including through our website, over the phone, or via SMS text messages.


1. Information We Collect

We may collect personal information from you when you:

  • Request a service or quote
  • Contact us via phone, email, or text
  • Schedule an appointment
  • Submit information through our website


This information may include:

  • Name
  • Address
  • Phone number
  • Email address
  • Service details
  • Payment information (if applicable)


1A. Use of Cookies

We use cookies and similar tracking technologies on our website to improve user experience, analyze website traffic, and support the functionality of our services.

Cookies are small data files stored on your device when you visit our site. These may include:

  • Essential cookies that help the website function properly
  • Performance and analytics cookies to help us understand how visitors interact with our website
  • Preference cookies to remember your selections and settings

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our website.

By continuing to use our site, you consent to the use of cookies as described in this policy.


2. How We Use Your Information

The information you provide may be used to:

  • Schedule and complete service requests
  • Respond to your inquiries
  • Send appointment confirmations or reminders
  • Communicate promotions, updates, or changes in service
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties for marketing purposes.


3. Information Sharing

We may share your personal information with trusted third-party service providers only to the extent necessary to deliver our services. These providers are required to handle your information securely and may not use it for their own purposes.


4. Data Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to protect your personal data, no method of transmission over the Internet or mobile networks is 100% secure. You use our services at your own risk.


5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data, subject to any legal or service-related obligations

To exercise these rights, contact us at info@cjsheatingandcooling.com or call 610-314-1210.


6. SMS Texting Privacy Policy

A. SMS Terms and Conditions

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from CJs Heating and Cooling at the number provided. Message frequency varies. Message & data rates may apply. If you require assistance, reply HELP, or you can call 610-314-1210 or email us at info@cjsheatingandcooling.com to reach our office. You can opt-out at any time by replying STOP.


B. Data Security and Information Handling

CJ’s Heating and Cooling takes the security of your personal information seriously. We use industry-standard practices to safeguard your data. You are responsible for maintaining the confidentiality of your mobile device and any passwords used to access our services.


Notify us immediately of any unauthorized use of your information. We cannot be held responsible for any loss resulting from unauthorized access due to your own actions or negligence.


C. Collection and Use

We collect your mobile number and, optionally, your name or service address when you opt into text message communication. This may be used to:

  • Confirm appointments
  • Provide service updates
  • Respond to your questions
  • Share promotions or service reminders

We do not sell, rent, or share your mobile number with third parties for marketing.


D. Data Protection

We employ encryption, secure systems, and regular monitoring to protect your SMS-related data. All data transmissions via SMS are handled in accordance with applicable privacy laws.


E. Non-Sharing Commitment

Your mobile number and related information will never be sold or disclosed to third parties for promotional purposes. Any sharing is strictly for the delivery of requested services.


F. Opt-Out Instructions

You may opt out of receiving text messages from us at any time by replying STOP or UNSUBSCRIBE to any message. Once we receive your request, you will be removed from future messaging communications.


7. Changes to This Policy

We may update this Privacy Policy periodically. When changes occur, the revised policy will be posted with an updated effective date. Continued use of our services implies acceptance of the current policy.


8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

CJ’s Heating and Cooling